# Setting the Standard in Security System Maintenance At Securitas Technology, service excellence is embedded within our DNA. It’s how we've built one of the most expansive service and maintenance organizations in the industry. Our expansive network of highly trained personnel forms the backbone of our capabilities, empowering us to deliver the rapid response you require, wherever your business locations may be. # Delivering Service Excellence for Your Business Security As a professional security manager, there’s one familiar task that features regularly on your to-do list: “Service security system.” It’s one of the most important responsibilities you need to fulfil to help maintain the safety and security of your organization. Security system failures and business disruption are some of the top risks you face by not maintaining your electronic security systems to a high standard. Thankfully, these can be proactively prevented by choosing Securitas Technology for preventative commercial security systems maintenance, service response, and repair. Our commercial security maintenance solutions are designed to protect businesses of all sizes, ensuring optimal performance and compliance to help keep your systems working longer and more efficiently. # It All Connects Back to Our Purpose: To Help Make Your World a Safer Place This is fundamental to how we serve your business - working as your trusted advisor, taking pride in keeping your people, property, and assets safe, and delivering security system services with excellence over a long-term partnership. # Powered By Global Service Delivery Capacity Our global network of 5,000+ technicians across 40+ countries ensures expert support is always nearby—enabling fast, reliable delivery of [global security services](https://www.securitastechnology.com/global-clients-program "Securitas Technology Global Clients Program") wherever you operate. # National Presence We deliver security system maintenance services to clients across the whole of North America, offering a centralized approach to operational excellence that drives consistency and efficiency across our field service network. # Local Expertise From New York to Nevada, our comprehensive branch infrastructure stretches from coast-to-coast to ensure you receive reassurance from a local security expert. It means wherever you are, we'll be there when you need us most. ## Dedicated Service Technicians ## Local Service Branches ## Regional Service Areas ## Centralized Service Routing Platform # Driven By Performance & Client Satisfaction ### Key Service Enablers We're not just a security system service provider; we're your partner in business success, ensuring that your [integrated security systems](https://www.securitastechnology.com/solutions/integrated-security-systems "Integrated Security Systems ") and services work as intended, whenever and wherever you need them. This is achieved through a range of key service enablers, each designed to ensure seamless communication, efficient service delivery, and skilful deployment: | | | --- | | **24-Hour Client Response Center** | | **Online Service Request Portal: [SecureStat® HQ™](https://www.securitastechnology.com/solutions/security-management-platform "Security Management Platform")** | | **Centralized Call Management Platform** | | **Workforce skill set and capacity planning** | | **Advanced routing technology** | | **Robust network of distribution and manufacturing partners** | ### Key Service Metrics Our commitment to transparency and accountability is also reflected in our key service metrics, which provide insights into our service performance: | | | --- | | **Response Time** | | **First Time Fix (FTF)** | | **Call Aging** | | **Repeat Calls** | | **Average Speed of Answer (ASA)** | | **Longest Call Wait Time (LCW)** | # Committed to Training and Certification At the heart of our commitment to exceptional electronic security service lies a devoted team of Securitas Technology associates who are not just employees, but trained, certified, and empowered professionals. These individuals are the bedrock of our service excellence, ensuring that every client interaction and solution is backed by the highest level of knowledge and proficiency. With a strong emphasis on training and certification, our associates undergo precise preparation to meet the ever-evolving demands of the security landscape. Their expertise is more than a result of education; it's a commitment to continual improvement and staying at the forefront of industry advancements. ### Our Training & Certifications - Performance assessments and certification tracking to ensure comprehension and skill mastery - Annual training goals per associate - State-of-art learning center - Securitas Technology University - Dedicated training specialists - Leadership Development Program - Technician Certification Program - Associate Advisory Council ### Technician Certification Program Our Technician Certification Program leads the industry in fostering technical skill and service excellence through three certification levels for Securitas Technology field technicians: Certified, Master Certified, and Elite Certified. - Ensures our field teams have the key competencies needed for installing and servicing a comprehensive range of strategic solutions and product lines - Increases technical knowledge and field expertise - Advances technicians’ professional growth - Delivers consistency in service and technician performance for clients | | | | | --- | --- | --- | | | | | The program helps progress our field organization's technical expertise and rewards technicians as they master advanced skills and grow with industry experience. As a result, we consistently record technician retention rates of over 90%. # Comprehensive Commercial Security Maintenance ### Service Plans **For service repair coverage and prioritized response** Enjoy the reassuring benefits of subscribing to a Securitas Technology Service Plan, with a range of packages to suit all budgets and business needs. | | | | --- | --- | | **Choice of Plans** | Standard, Advanced, Premium, Platinum | | **Comprehensive Coverage** | Includes parts and labor, troubleshooting, diagnosis, adjustment, repair, and/or replacement | | **Round-the-Clock Support** | Delivered by our dedicated service response team | | **Priority Service Response** | Always ahead of non-contracted clients | | **Remote Repairs** | Remote-first approach to resolving issues, helping minimize costs and disruption | ### Preventative Maintenance **For optimized ongoing system reliability and uptime** Prevent potential faults and preserve performance with a Preventative Maintenance Program, essential to prolonging the life of your security system. | | | | --- | --- | | **System Review** | Reviewing your security system to verify it's in good working condition | | **System Testing** | Testing overall security system performance | | **System Inspection** | Inspecting individual security system components | | **Preventative Action** | Identifying potential defects or upgrades required to maintain security coverage | | **Ongoing Advice** | Answering any questions or concerns about your system | ### Fire Alarm Testing & Inspections **For maximum fire safety and compliance** Demonstrate fire alarm system dependability and compliance with a scheduled fire alarm inspection and testing of critical fire and life safety equipment. | | | | --- | --- | | **System Review** | Reviewing your fire alarm system to verify it's in good working condition | | **Fire Alarm System Testing** | Testing overall fire alarm system performance | | **Fire Alarm System Inspection** | Inspecting individual fire alarm system components | | **Preventative Action** | Identifying potential defects or upgrades required to maintain fire detection coverage | | **Ongoing Advice** | Answering any questions or concerns about your system | ## Advantages of Service Plans & Security System Maintenance Contracts Experience the benefits of increased security and peace of mind when your business is covered by a Service Plan and Preventive Maintenance Program. ### Dedicated Service Partner Gives you access to our experienced service team, committed to putting your mind at ease while keeping your security systems working to optimum levels. ### Rapid Response Signing up to a Securitas Technology Service Plan ensures you receive a faster response to service calls, with priority over non-contracted clients. ### Increased Uptime Preventative security maintenance supports increased system uptime, so your business stays safe, secure, and continually protected. ### Easy Budgeting Service Plans and preventative business security maintenance contracts help shield your organization from the rising costs of equipment and labor, with fixed costs for simple budgeting. ### Complete Cover Taking out a Service Plan safeguards your entire system, offering increased value vs manufacturer warranties, which only cover specific parts for a limited time. ### Greater Peace of Mind Have confidence in knowing your organization is partnered with a specialized security and maintenance provider, ready to respond whenever you need us. ## Security System Maintenance FAQs - **Why do I need commercial security maintenance?** Once installed, [business security systems](https://www.securitastechnology.com/node/276 "Unleashing the Power of Business Security Systems") require regular servicing and commercial security preventative maintenance to help ensure they continue to work effectively and efficiently. You can compare the need for security systems maintenance to servicing your car. Wear and tear from everyday use will eventually lead to intermittent issues, system errors, or faulty parts that need fixing or replacing. - **What are the benefits of regular security system maintenance?** A regular schedule of preventative security system maintenance services is crucial for ensuring reliability and efficiency. It helps prevent unexpected failures and keeps your system running smoothly. By addressing wear and tear early, preventative maintenance can extend the lifespan of your equipment and save money on costly repairs or replacements. - **What does security system maintenance include?** Preventative maintenance of security systems typically includes a review of all initiating, indicating, audible, control devices, and batteries of equipment covered and listed under the terms of your contract agreement. - **How often should a security system be serviced?** [Business security systems](https://www.securitastechnology.com/node/276 "Unleashing the Power of Business Security Systems") should be serviced/maintained on a regular, pre-scheduled basis to help optimize long term performance. This could be on a monthly, bi-monthly, quarterly, or yearly basis depending on the type of system. - **How long does a typical security system maintenance check take?** The time it takes to carry out preventative maintenance depends on the size of your system. - **How can I tell if my security system needs maintenance?** Telltale signs that your security system would benefit from maintenance include false alarms, device faults, communication failures, or prolonged system downtime. - **Are there any signs that indicate my security system is outdated?** If your security system is outdated, you might notice signs like frequent false alarms, compatibility issues with newer devices, and a lack of modern features. - **Can I perform security system services myself, or do I need a professional?** While there are some basic maintenance tasks you can perform yourself, it's recommended to have a professional handle more comprehensive maintenance. - **What should I do if my security system is not working properly?** If you’re experiencing issues with your security system, it’s always best to contact your security provider's customer support for guidance or to log a service call. - **What should I look for in a security system maintenance provider?** When selecting a provider for preventative commercial security systems service, it's important to consider factors such as their experience, coverage, service offering, and reputation.